What a routine inspection is for
A routine inspection is a scheduled visit during the tenancy to check the condition of the property. It is not about judging how tidy the tenant is. The aim is to spot maintenance issues early, confirm the property is being looked after and keep a clear record of its condition over time.
Small problems found early, such as a slow leak under a sink or a damaged seal in a shower, are usually much cheaper to fix than the damage they cause if left alone.
- Check for leaks, water stains and signs of damp.
- Confirm smoke alarms are present and working.
- Note wear, damage and any repairs that are needed.
How often and with what notice
NSW rules limit how often routine inspections can take place and require the tenant to be given written notice beforehand. Your team schedules inspections within those rules and agrees a time with the tenant.
OTTO Agency carries out at least two routine inspections a year, and up to four, the maximum permitted in NSW, if you would like more frequent visits.
- Agree with your team how often you want the property inspected.
- Expect the tenant to receive written notice before each visit.
- Plan non-urgent contractor visits around inspection dates where practical.
What a good report looks like
A useful inspection report covers each room with photos and short notes, highlights anything that needs attention and separates urgent issues from items to watch. It should be easy to compare with the previous report.
Photos are taken to document the property, not the tenant’s belongings. Personal items should be kept out of photos where possible and not shared beyond what is needed.
- Room-by-room photos and condition notes.
- A clear list of recommended repairs and their urgency.
- Comments from the tenant on any issues they have raised.
Acting on what is found
The report is only useful if it leads to action. When repairs are recommended, ask for quotes where needed, approve the work and agree when it will be done. Leaving items open from one inspection to the next usually costs more.
If the inspection shows a concern with how the property is being cared for, your team will raise it with the tenant first and give them a reasonable chance to put it right.
- Review the report and reply to repair recommendations promptly.
- Approve or decline quotes in writing.
- Check at the next inspection that agreed work was completed.
Let’s talk about your property.
Discuss your plans and the next steps with our team.
